Do you ever feel like there's a revolving door to your office with one, never-ending request: Can you fix this problem for me?

You’re acting defensive… No, I’m not! Managing defensiveness

Bringing up difficult topics often makes others defensive, especially when we’re asking them to acknowledge negative behavior or change in some way.

Is compromise the best way to solve a conflict?

It seems reasonable. It's quick and easy. "Let's make a deal," you think, "we'll do a little give and take. We'll COMPROMISE!" And, in fact, it can be a wonderful way to get things resolved quickly when there's a time crunch and the outcome is only moderately important. On the other hand, if compromise is always the way you are resolving conflicts at work or at home you might start to feel some resentment.

What is the secret to a long marriage?

I hate that question...a long marriage could mean years of misery. I appreciate that relationships take work and that means a commitment by both partners to stick it out when the going gets tough. But I don’t want an award for years of service--I want a relationship that is satisfying, fulfilling, contented, connected.

Lend Me Your Ear: Listening to improve relationships

In our fast-paced, multi-tasking world we might act like we’re listening, but are we really hearing what the other person is saying? Here are three quick tips to improve your listening and deepen your relationships with others.

Teaming Up Against Destructive Conflict

Destructive conflict often sends people spiraling downward in a negative cycle of me versus you. This creation of “other” is the basis of conflict escalation which allows one person or group to dehumanize the other which makes it “okay” to perpetrate everything from indignities to violence. Why does this happen?

The Blame Game: Fun to play, if you don’t want results

Most of us have been in a situation with a particularly difficult, frustrating person and found ourselves telling a friend, co-worker, or family member all about this jerk! How miserable they make our life, how if they would only change or go away, life would be better.

Managing Conflict in the Workplace

recently read an article about a survey conducted by an international consulting firm that concluded 85% of workers had experienced conflict on the job. My immediate response was that the other 15% were either in denial or had just been hired. I say this because if you are human, you will experience conflict. There is no getting around it.

“Panic to Action” Leads to Poor Results

When conflict hits it can feel like a crisis urging us to act quickly. That makes sense because adrenaline and other stress hormones flood our body and brain preparing us to take flight or fight. This can lead to heroic acts like lifting a car off a trapped person, but in our daily lives it more often leads to a panic to action that causes all kinds of bad decisions and outcomes.