About Bobbie

Bobbie L. Dillon, M.S., Communication and Conflict Management Specialist, is passionate about helping people learn the skills needed to manage conflict effectively.  “Conflict can be constructive when managed well. When people focus on interests and facilitate communication effectively, they exceed their goals and end up with superior results,” says Bobbie. 

Bobbie holds an A.A.S., in Business Administration with a Management Concentration, from Finger Lakes Community College, a B.A. in Communication/Journalism, summa cum laude, from St. John Fisher University and an M.S. in Conflict Analysis and Resolution from Nova Southeastern University Graduate School of Humanities and Social Sciences. Her graduate studies focused on organizational conflict including workplace violence and its prevention.

In addition to her academic credentials, Bobbie worked professionally as a mediator for more than a decade and received mediation training at the Upstate New York Family Mediation Training Institute and at the Institute for the Study of Conflict Transformation at Hofstra University School of Law, as well as studies in the use of Narrative Mediation and Non-Violent Communication. She is a certified coach and trainer for the Comprehensive Conflict Coaching Model, an approved trainer for the Family Section of the Association for Conflict Resolution, and a certified assessor of the Conflict Dynamics Profile and Entrepreneurial Mindset Profile Instruments.

Bobbie works with leaders and teams in higher education, healthcare, not-for-profit, and governmental agencies. She provides facilitation to improve group communication and develop short and long-range plans; teaches communication, conflict management, self and team leadership; and coaches leaders and their teams to improve communication and manage conflict.

In addition to her work with organizations, she is an adjunct faculty member for the College of Professional Studies at Villanova University and an adjunct instructor for the Klein College of Communication and Media at Temple University. She completed the Teaching Online Certificate and Teaching in Higher Education Certificate from the College of Education at Temple University and is a 2023 recipient of the Part-Time Faculty Excellence in Teaching and Instruction Award from Temple University.

Education:

• A.A.S. Business Administration, Finger Lakes Community College;

• B.A. Communication, summa cum laude, St. John Fisher College; 

• M.S. Conflict Analysis and Resolution, Nova Southeastern University Graduate School of Humanities and Social Sciences