Description: Mediator’s help facilitate communication between parties to improve communication and explore options for resolution to problems they face. For professionals in any field, mediation skills can be used to assist others in managing conflict. This one-day training includes an understanding of the nature of conflict, our personal reactions to conflict, other’s conflict management styles, and the facilitative mediation process focused common interests and  problem-solving. The training is highly interactive and offers numerous opportunities to experience and practice mediation skills. Ideal for those who manage conflict situations on a regular basis such as HR professionals, managers, and those working in school-based settings.