When thinking about resolving conflict, it is important to take into consideration the physical space. Subtle things like furniture arrangement and the color of walls can impact on the successful outcome of a conflict situation.
Read MoreI've heard it more than once from fellow mediators, “I feel bad asking for money.”Some of my colleagues even want to give away their services for free. There is nothing wrong with considering the financial circumstances of a client, or even offering pro bono services to those in need, what I believe is wrong is feeling guilty for asking for payment for a valuable service.
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